Effective Date: May 17, 2026

Introduction

Auburn Lock & Car Keys ("we," "our," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website (auburnlocks.com), phone calls, email correspondence, and in-person service interactions.

Information We Collect

Contact information: name, phone number, email address, service address when you contact us to request service or information.

Service information: details about the locksmith service you're requesting (vehicle make/model/year for automotive, property type for residential, business name for commercial).

Payment information: credit/debit card details processed through secure third-party payment processors. We don't store full card numbers.

Website analytics: standard server logs, IP addresses, browser type, pages visited — collected by our hosting provider for security and basic traffic analysis. No personal identifying tracking.

How We Use Information

To provide the locksmith service you requested
To communicate with you about your service (arrival time, follow-up, scheduling)
To send receipts and invoices
To respond to questions, quote requests, and customer service issues
To improve our service quality based on customer feedback
To comply with legal obligations and protect our business

Information Sharing

We do not sell, rent, or trade your information to third parties. We share information only:

With service providers: payment processors (to process transactions), accounting software, basic email and website hosting providers
For legal compliance: if required by law, court order, or to protect our rights or the safety of others
With your consent: for any other purpose, we'll ask first

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information. Payment data is processed by PCI-compliant third-party processors. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.

Your Rights

You can:

Request access to the information we have about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected] or (253) 796-8550.

Cookies

Our website uses minimal cookies, primarily for basic functionality. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings; most of our site will continue to function normally.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this Privacy Policy? Contact us:

Auburn Lock & Car Keys
110 2nd St SW Suite 306
Auburn, WA 98001
Phone: (253) 796-8550
Email: [email protected]